Claims Contact
If you are unfortunate to be involved in an accident or need to make a claim, help is at hand. With our 24/7 Claims Helpline offering full accident management one call and claim is on it's way ! Call 0844 848 1200
Our claims helpline is run and managed by Auto Legal Protection Services Ltd (ALPS), established in 1998, Auto Legal Protection Services Ltd are about giving the highest quality service to our agents and their clients. Located in the North West we operate throughout the U.K. and in Europe. In the case of Motor Accidents Alps Ltd can provide nationwide replacement vehicles, repair through a garage of your choice, Compensation for Personal Injury, whether you are a driver, passenger, pedestrian, motorcyclist or pedal cyclist and recovery of all other losses i.e.; loss of earnings, loss of goods etc.
Legal Expense Insurance
The Motor Legal Expense Insurance covers you up to £50,000 of legal costs in the event of a road traffic accident that is not your fault. The diversity of the range ensures that there is something for everyone and any circumstance.
Plus - Following an accident our experienced accident management team will get you and your passengers back on the road fast.
24/7 Claims Line
Free membership to our Pay on Use Commercial Road Rescue service
ALPS Legal Expense Insurance cover ensures all legal fees are paid and that there are no deductions from your or your passenger's settlement.
Hire and Commercial Vehicles
For whatever reason, if you find yourself needing to hire an alternative vehicle, we can arrange to have them delivered to your door and collected again once you are finished with it. Whether your requirements range from motorcycles, cars and luxury vehicles to taxis, limousines, coaches and 44 tonne articulated lorries, we are able to satisfy your request quickly and efficiently at the lowest rates. Hires can be arranged on a credit basis, so that you will not be out of pocket if you needed to hire a vehicle. As a result of an accident that was not your fault, we will arrange to recover the hire charges totally from the responsible party.
Repairs
Depending on the circumstances of the incident, we can arrange repair facilities with any garage you choose. Alternatively, we have garages which we can recommend, who complete their work to guaranteed standards and are members of the Vehicle Body Repairers Association. Credit terms can be organised, so if the vehicle was damaged in an accident which was not your fault, you will not pay out of pocket whilst the repair costs are being recovered from the responsible party. In addition, whilst the vehicles are being repaired, like for like replacement vehicles can be arranged to keep you on the road.
Automotive Engineers
Our engineers operate throughout the United Kingdom, inspecting vehicles and providing valuations. They will also negotiate repair costs with garages and inspect damaged vehicles to assist any enquiries to the cause of accidents. The Engineers can visit accident locations to compile reconstruction documents, provide detailed sketches and photographs to assist Accident Investigators.
Compensation for Injury
If you are unfortunate enough to be injured in an accident, which was not your fault, and you wish to claim compensation as a result, we will ensure you receive the highest levels of service from our specialist Solicitors and that you are under no risk whatsoever of having to pay any fees, win or lose, and in particular that nothing will be deducted from any compensation you do receive. Our panel of Solicitors are national and the Lawyers dealing with claims are all members of the Association of Personal Injury Lawyers. Our Legal Expense Insurance products ensure that legal fees are met and in addition we maintain close links with the Solicitors and yourselves, in order to make sure high service levels and good communication is maintained.
Third Party Care
Our third party care service tries to ensure third parties don't fall into the hands of the unscrupulous ambulance chaser market. We will help to mitigate the third party's losses and minimise the risk of litigation. The service reduces unwanted communications from third parties and helps promote a pro-active image for companies.
Full Accident Management
Managing all kinds of incidents for commercial vehicles and car fleets, large or small, from a bump in a Supermarket car park, to an unrecovered theft of a Company vehicle. Our objective is to minimise the inconvenience and thus the business impact of any incident involving the fleet vehicles. We can also generate statistics that give Fleet Managers and the Company Secretary valuable information on this area of expenditure. A centrally coordinated scheme covers discounted repair services, replacement audio equipment, windscreen replacement, driver training, recovery of uninsured losses, Solicitors and Risk Management.
Each Accident Management Scheme is tailor made to suit the requirements of the individual fleet, which we assess during our initial meetings with the Fleet Managers, Drivers and Directors. We work hard to ensure any incident involving our clients' vehicles has as little impact on the business as possible, the minimum cost is achieved as we are able to bulk buy the goods and services required and have the maximum of statistical data to analyse for effective Risk Management.
